I have considerable experience of helping IT organisations to achieve ISO/IEC 20000 certification.
ISO/IEC 20000 is the first international standard for IT service management. The standard was first published in December 2005 with an update in 2011. ISO/IEC 20000 shares many principles and practices with ITIL, but unlike ITIL it offers the opportunity for an IT organisation to achieve formal (globally recognised) certification.
Today there are almost 600 certified organisations throughout the world – and because of the growing awareness of the benefits of ISO/IEC 20000 certification this number is growing quickly.
All IT organisations stand to gain significant benefits from achieving ISO/IEC 20000 certification. These benefits apply to IT organisations that already use ITIL and those that are considering the use of ITIL.
If you already use ITIL then achieving ISO/IEC 20000 will deliver the following benefits:
If you do not yet use ITIL, but are considering it then achieving ISO/IEC 20000 will deliver the following benefits:
Here are just a few examples of organisations that have already achieved ISO/IEC 20000 certification.
So how can I help? Well because of my knowledge of the ISO/IEC 20000 standard and my experience of helping other organisations achieve certification I can help you achieve certification quickly and with the minimum of effort.
The activities that I can undertake as part of your certification process include:
The ISO/IEC 20000 Gap Analysis. is the ‘core’ consultancy activity that I provide to help you with ISO/IEC 20000 certification. This is a 10-15 day on-site activity that analyses the gap between your ‘As Is’ situation and the requirements of the ISO/IEC 20000 standard. The result is a clear understanding of where your existing areas on non conformity (to the requirements of the standard) are, and a granular roadmap of what you need to do in order to address these non conformities and achieve certification.
Even if you decide not to go ahead and achieve formal certification the Gap Analysis will prove invaluable because it will identify your relative strengths and weaknesses (and potential areas to improve) as an IT Service provider and it will show the relative maturity and effectiveness of any ITIL process that you might have implemented.
If you would like to know more about ISO/IEC 20000 and how I can help you to achieve certification then please contact me at Charles.Fraser@CharlesFraser.net