Charles Fraser Freelance IT Service Excellence Consultant

Charles Fraser - Qualifications

Please find below details of my professional qualifications. If you would like to see a copy of my current C.V. please e-mail me

ITIL v3 qualifications

ITIL V3 Expert Certificate
ITIL v3 Intermediate Certificates
• Service Operations
• Service Transition
• Service Strategy
• Service Design
• Continual Service Improvement
• Release, Control & Validation
• Service Offerings & Agreements
• Operational Support & Analysis
• Planning, Protection and Optimisation
• Managing Across the Lifecycle
ITIL v3 Foundation Certificate

ITIL v2 qualifications ITIL

Managers Certificate: (The Red Badge)
ITIL v2 Practitioner Certificates
• Service Level Management
• Change Management
• Service Desk & Incident Management
• Configuration Management
• Service Desk / Incident & Problem Cluster
ITIL v2 Foundation Certificate

Non ITIL Professional qualifications

• ISO20000 – Consultant Certificate
• ISO20000 – Lead Auditor
• TIPA ITIL Assessor
• TIPA Lead Assessor
• COBIT Foundation
• Business Process Framework (eTOM) - Intermediate
• Service Desk Institute – Service Desk Manager Certificate (with Distinction)
• Green IT Foundation certificate
• Prince 2 Foundation
• EU Data Centre Code of Conduct Practitioner
• Value Stream process mapping - Practitioner
• ISEB Practitioner Certificate in Information Security Management
• ISEB / APMG / EXIN accredited ITIL Trainer
• ISACA Accredited COBIT Trainer